Terms & Conditions, Refund Policy, Pricing & Promotion Policy.
These Terms of Service govern your access to and use of the BigTicket website, including any content, functionality and services offered on or through www.BigTicket.world, which is referred to as the Site.
The Site is operated by ORACLE TRADING COMPANY (PTY) LTD, registration number 2019/559166/07, of Unit 306 Tarpe Diem, 11th Avenue, Melkbos Strand, trading as BigTicket.World. ORACLE TRADING COMPANY (PTY) LTD is referred to in these Terms of Service as BigTicket, BigTicket.World, we or us.
Please read these Terms of Service carefully before using the Site.
By using the Site, opening an account, or clicking to accept or agree to these Terms of Service when this option is made available to you, you accept and agree, on behalf of yourself or any employer or other entity that you represent, to be bound by these Terms of Service, the BigTicket Refunds Policy and our Privacy Policy. The Refunds Policy and Privacy Policy are incorporated into these Terms of Service.
If you do not agree to these Terms of Service or our Privacy Policy, you must not access or use the Site.
More detailed policies governing activity and use of the Site may be made available through the relevant sections of the Site.
The Site is offered and available to users who are 13 years of age or older. If you are under 13, you may not use the Site or BigTicket services. By using the Site, you represent that you have the legal capacity required to use the Site and that you meet all applicable eligibility requirements.
Our Customer Support team is available if you have questions concerning the Site or these Terms of Service.
The original language of these Terms of Service and other text throughout the Site is English. BigTicket may make translations available for convenience. If there is a conflict between the English version and a translation, the English version will prevail.
Buyers are users who purchase services on BigTicket.
Business Account means a collaborative Buyer account created through BigTicket Business.
Business Account Team Member or Team Member means a user who is invited to or uses a Business Account.
Custom Offer means a service offer that a Seller may create in response to specific requirements submitted by a Buyer.
Custom Order means an Order that results from a Custom Offer.
Ticket Extra means an additional service offered in addition to a Seller's Ticket for an additional price determined by the Seller.
Ticket Package means a structured version of a Ticket that allows a Seller to offer different service levels, formats, deliverables or prices.
Ticket Page means the page on which a Seller describes a Ticket and its terms and on which a Buyer may purchase the Ticket and create an Order.
Ticket and Tickets mean services offered for purchase on BigTicket by Sellers.
Order Page means the page or area of the Site through which Buyers and Sellers communicate in connection with an Order.
Order and Orders mean the transaction and agreement between a Buyer and Seller that results from the purchase of a Ticket or acceptance of a Custom Offer.
Seller and Sellers are users who offer and perform services through Tickets on BigTicket.
Only registered users may buy or sell on BigTicket. Registration is free.
Tickets may be offered at a base starting price determined by BigTicket or the Seller.
Buyers pay through BigTicket to create an Order.
Orders may be purchased through a Ticket Page or through a Custom Offer.
Fees, payments, refunds and related matters are subject to these Terms of Service and the Refunds Policy.
Sellers must fulfil their Orders and may not cancel Orders regularly or without reasonable cause.
Repeated cancellations, poor performance, policy violations or misconduct may affect a Seller's status or ability to use BigTicket.
Sellers may receive account Levels or other status classifications based on their activity, performance and reputation.
Users may not offer or accept payment outside the payment methods made available or approved by BigTicket in connection with an Order.
Buyers may receive rights in delivered work in accordance with these Terms of Service and any specific terms stated on the applicable Ticket Page.
Certain Tickets may include Ticket Extras, additional services or additional usage rights.
BigTicket may use published content and delivered work for legitimate platform marketing and promotional purposes, subject to applicable rights and these Terms of Service.
Our Privacy Policy forms part of these Terms of Service.
Users must comply with BigTicket's Community Standards and other policies that apply to use of the Site.
All tickets purchased through our websites are covered by our 90-DAY MONEY-BACK GUARANTEE.
If you are not satisfied with your purchase, you may request a refund within 90 days of the original purchase date. Subject to the terms set out below, an eligible refund will be returned using an appropriate payment method.
The 90-DAY MONEY-BACK GUARANTEE applies to all tickets purchased directly through our websites.
Our 90-DAY MONEY-BACK GUARANTEE means that an eligible customer retains the right to a refund when a valid refund request is made within the applicable 90-day period.
In some circumstances, we may be unable to complete or settle a refund immediately. Refunds can be affected by matters that are outside our direct control, which can include banking procedures, payment processor requirements, card scheme rules, compliance checks, enhanced due diligence, fraud prevention reviews, transaction limits, verification requirements, or temporary restrictions imposed by a financial institution.
Where such circumstances arise, the existence of a processing delay does not, by itself, remove an eligible customer's entitlement under the 90-DAY MONEY-BACK GUARANTEE.
We may require additional information or verification before a refund can be processed. We may also use an alternative lawful refund method where the original payment method cannot reasonably be used.
We will process eligible refund requests as promptly as reasonably practicable and will communicate with the customer where a material delay affects completion of the refund.
Users must provide accurate and current information when creating and maintaining an account.
You are responsible for maintaining the confidentiality and security of your account credentials.
You are responsible for activity conducted through your account unless the activity results from circumstances that were outside your reasonable control.
You must notify BigTicket promptly if you become aware of unauthorised access to or use of your account.
Users may not create accounts using false identities, misleading information or information belonging to another person without proper authority.
BigTicket may require identity, payment, security or other verification where reasonably necessary.
Sellers create Tickets on BigTicket to allow Buyers to purchase their services.
Sellers may also offer Custom Offers to Buyers.
Each Ticket that a Seller successfully completes may result in revenue being credited to the Seller's account in accordance with the applicable payment terms.
BigTicket may deduct applicable fees, refunds, reversals, adjustments or other amounts properly due before funds become available for withdrawal.
Sellers are responsible for providing accurate descriptions of the services that they offer.
Sellers must provide the services and deliverables promised on their Ticket Pages or agreed with Buyers through Custom Offers.
Seller ratings may be calculated using reviews, Order history, cancellations, delivery performance and other relevant marketplace activity.
BigTicket may restrict or temporarily disable a Seller's ability to withdraw revenue where reasonably required for security, fraud prevention, compliance, payment processing or investigation purposes.
Sellers are responsible for obtaining any licences, permissions, insurance or professional authorisations that are required for the services that they provide.
Sellers may publish the number of active Tickets permitted by their applicable Seller Level or account status.
Tickets created on BigTicket are User Generated Content.
Tickets and users may be removed or restricted for violations of these Terms of Service, the Community Standards or other applicable BigTicket policies.
Prohibited Tickets may include services or content involving:
Illegal or fraudulent activity.
Copyright or trademark infringement.
Violation of third party rights.
Pornographic, obscene or prohibited adult content.
Intentional copies of other Tickets.
Spam or deceptive content.
Misleading representations.
Prohibited or regulated goods or services.
Improper academic work or academic misconduct.
Services that BigTicket determines cannot reasonably or safely be offered through the platform.
Repeatedly poor quality services.
Activity that violates applicable laws, regulations or third party terms.
Marketing or promotional activity that harms BigTicket, its users, payment providers, partners or service providers.
A Ticket that is removed for a violation may not be eligible for restoration.
BigTicket may remove Tickets from search results because of poor performance, policy violations, risk concerns or user misconduct.
Tickets may include website addresses or external resources where permitted by BigTicket.
Sellers must deliver services that are materially consistent with the descriptions, images, examples and representations contained on their Ticket Pages.
Statements on a Ticket Page must not undermine, contradict or attempt to circumvent these Terms of Service.
Eligible Tickets may use Ticket Packages to offer different service levels, formats or price points.
Certain Ticket categories or features may be limited to eligible Sellers.
Ticket Extras are additional services offered in addition to a Seller's Ticket for an additional price.
Ticket Extras are subject to the same rules and standards that apply to Tickets.
Services offered through Ticket Extras must relate to the relevant Ticket or Order.
BigTicket may limit the number, type or price of Ticket Extras available to a Seller.
Buyers are responsible for reviewing the description, price, requirements and other information relating to a Ticket before placing an Order.
Buyers must provide Sellers with the information, materials and instructions reasonably required to complete an Order.
Buyers must use the payment methods provided or approved by BigTicket.
Buyers must not attempt to circumvent BigTicket by arranging payment directly with a Seller for services that originated through the Site.
Buyers must not use the Site to request unlawful, prohibited, fraudulent or abusive services.
Buyers must communicate and behave appropriately when interacting with Sellers and other users.
An Order is created when a Buyer successfully purchases a Ticket or accepts and pays for a Custom Offer.
The applicable Ticket Page, Custom Offer, Order Page, agreed deliverables and relevant communications may form part of the Order.
Sellers are responsible for completing Orders in accordance with the requirements agreed with the Buyer.
Buyers are responsible for providing information or materials that are reasonably required for the Seller to complete the Order.
A delay caused by missing Buyer information, Buyer instructions, Buyer approvals or Buyer materials may affect the expected delivery date.
An Order may be considered completed when the applicable service or deliverables have been provided and the Order has been marked or treated as completed through the Site.
BigTicket may establish additional procedures concerning delivery, acceptance, revisions, completion or cancellation of Orders.
BigTicket may review an Order where a Buyer or Seller raises a complaint, dispute, refund request or other issue.
Refund requests are subject to the 90-DAY MONEY-BACK GUARANTEE, these Terms of Service and the Refunds Policy.
BigTicket may review refund requests individually and may consider the circumstances of the Order, the services delivered, communications between the parties and other relevant information.
A refund may be approved in full or in part where appropriate.
Where an Order is cancelled or refunded, BigTicket may reverse or adjust amounts credited to a Seller in connection with that Order.
Where a Seller has already received funds relating to an Order that is later refunded, reversed or charged back, BigTicket may recover or set off the relevant amount against funds that are otherwise payable to the Seller.
BigTicket may assist Buyers and Sellers in resolving disputes but may require either party to provide information, documents or other evidence.
BigTicket may make reasonable marketplace decisions concerning Orders, refunds, cancellations and account adjustments in accordance with these Terms of Service and the Refunds Policy.
Users must use BigTicket lawfully and in good faith.
Users must not:
Engage in fraud, deception or misrepresentation.
Harass, threaten or abuse another user.
Impersonate another person or organisation.
Use the Site to distribute spam, malware or harmful material.
Attempt to interfere with the operation or security of the Site.
Attempt to gain unauthorised access to accounts, systems or data.
Manipulate reviews, ratings, Orders or marketplace activity.
Use multiple accounts to circumvent restrictions or enforcement action.
Circumvent BigTicket payment systems in relation to transactions originating through the Site.
Use BigTicket for unlawful or prohibited activity.
Violate the rights of another person.
BigTicket may investigate suspected violations and may take appropriate action where necessary.
Users may upload, publish, transmit or otherwise make content available through BigTicket.
Users remain responsible for the content that they upload, publish or provide.
By submitting content to BigTicket, you represent that you have the rights and permissions required to use and provide that content.
You must not upload or provide content that infringes intellectual property rights, privacy rights or other rights belonging to another person.
BigTicket may remove, restrict or disable access to content that violates these Terms of Service or other applicable policies.
Users grant BigTicket the rights reasonably necessary to host, display, reproduce and technically process their content for the purpose of operating, improving, protecting and promoting the Site.
Unless otherwise stated on the applicable Ticket Page, in a Custom Offer or in another agreement between the Buyer and Seller, rights in work specifically created and delivered for a Buyer will transfer to the Buyer upon completion of the Order and payment of all amounts due.
A Seller may retain ownership of materials, tools, methods, templates, software, processes or other intellectual property that existed before the Order or that was not specifically created for the Buyer.
Where pre-existing Seller material is incorporated into delivered work, the Seller grants the Buyer the rights reasonably required to use the delivered work for its intended purpose, unless different licence terms were disclosed before purchase.
Third party content remains subject to the rights and licence terms of the applicable third party.
Nothing in these Terms transfers ownership of BigTicket's intellectual property to a Buyer or Seller.
The Site and its underlying technology, design, branding, software, text, graphics, logos, interfaces and other proprietary material are owned by or licensed to BigTicket.
Except where expressly permitted, users may not copy, reproduce, modify, distribute, sell, licence, reverse engineer or commercially exploit BigTicket proprietary material.
The BigTicket name, logos and branding may not be used without permission.
Buyers and Sellers may receive confidential or private information from one another in connection with an Order.
Users must use such information only for the purpose for which it was provided.
Users must not disclose confidential information to third parties unless disclosure is authorised, reasonably necessary to perform the Order, or required by law.
Confidential information does not include information that is already publicly available through no breach of these Terms.
Buyers may be permitted to review Sellers and completed Orders.
Reviews must reflect genuine experiences and must not contain fraudulent, misleading, abusive or prohibited content.
Users must not manipulate reviews or offer improper incentives in exchange for favourable ratings or feedback.
BigTicket may remove reviews that violate these Terms of Service or applicable platform policies.
Feedback provided to BigTicket concerning the Site may be used by BigTicket to improve its products, services and operations.
BigTicket may restrict, suspend or terminate an account where reasonably necessary because of:
Violation of these Terms of Service.
Fraudulent or suspicious activity.
Security concerns.
Payment disputes or chargebacks.
Abuse of the Site or other users.
Illegal or prohibited activity.
Repeated poor marketplace conduct.
Attempts to circumvent BigTicket systems.
Risk to BigTicket, its users, payment providers or commercial partners.
BigTicket may also temporarily restrict certain account functions while reviewing suspected violations or security concerns.
Where reasonably practicable, BigTicket may notify the affected user of significant account restrictions.
Termination or suspension does not remove obligations relating to completed Orders, outstanding payments, refunds, chargebacks, intellectual property, confidentiality or other obligations that are intended to continue after account closure.
The Site may contain links to or integrate with third party websites, payment providers, financial institutions, software or other services.
BigTicket does not control third party services and is not responsible for their availability, content or independent terms.
Use of a third party service may be subject to separate terms and policies issued by that provider.
BigTicket provides and operates an online marketplace through which Buyers and Sellers can interact and transact.
Except where BigTicket expressly provides a service itself, Sellers are responsible for the services that they advertise and provide.
BigTicket does not guarantee that every Ticket will meet every Buyer's expectations or requirements.
The Site may occasionally be unavailable or interrupted because of maintenance, technical problems, third party services or circumstances outside BigTicket's reasonable control.
Nothing in these Terms excludes any obligation or liability that cannot lawfully be excluded.
To the fullest extent permitted by applicable law, BigTicket will not be liable for indirect, incidental, special or consequential loss arising from use of the Site or from transactions between Buyers and Sellers.
BigTicket will not be responsible for loss caused by circumstances outside its reasonable control, which can include interruptions involving financial institutions, payment processors, telecommunications providers, hosting providers or other third party services.
Nothing in this section limits liability that cannot lawfully be limited or excluded.
You are responsible for your use of the Site and for the services, content and materials that you provide through your account.
To the extent permitted by applicable law, you agree to indemnify BigTicket against claims, losses, liabilities, damages and reasonable costs arising from your unlawful use of the Site, violation of these Terms of Service, infringement of another person's rights, or services or content that you provide through BigTicket.
BigTicket may update these Terms of Service from time to time.
Updated Terms will be published on the Site and may include an updated effective date.
Where a change is material, BigTicket may provide additional notice through the Site, by email or through another reasonable communication method.
Continued use of the Site after updated Terms become effective constitutes acceptance of the updated Terms, subject to any rights that cannot lawfully be waived.
These Terms of Service, together with the Refunds Policy, Privacy Policy and other policies expressly incorporated into them, constitute the agreement governing your use of BigTicket.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
A failure by BigTicket to enforce a provision of these Terms does not constitute a waiver of that provision or of BigTicket's right to enforce it later.
Headings are included for convenience and do not affect interpretation.
Words in the singular include the plural where appropriate, and words in the plural include the singular where appropriate.
References to a Buyer, Seller or user include the relevant person or entity using the Site.
Any rights or obligations that by their nature are intended to continue after termination will survive termination.
Questions concerning these Terms of Service may be submitted to BigTicket Customer Support through the contact methods made available on the Site.
In such cases and where possible we will credit your BigTicket account, or refund the full monetary value of the service, subject to the below terms.
BigTicket.world reserves the right to assess and credit or refund clients on a discretionary case by case basis.
This is acknowledged pre-purchase of “BigTicket.world” services that are in some cases services are reliant on the delivery of third party suppliers (where BigTicket.world simply serves and an intermediary service to a third party supplier).
For all refund queries please direct enquiries to hello [@] BigTicket.world where a ticket escalation ticket may be logged.
In such cases where a third party service provider has failed to deliver or short delivered on an order BigTicket.world would reserve the right to review the case and source a new supplier to deliver the requested service before refund or credit is issued.
Transaction charges levied between suppliers in the operation of some web services may carry transaction costs and “handling fees” or in most cases these transactions are embedded into the product sales price and are not refundable.
BigTicket.world makes no guarantee whatsoever on the outputs of services delivered as part of service offering. Reporting on services provided is limited to the output delivery and NOT it’s effectiveness in the market place where there are many variables beyond our control. Goods and services are delivered as stated and not subject to refund or credit without management approval.
Vouchers and coupons are not eligible for refund or credit under any circumstances. There are two methods on BigTicket.world used to issue “promotional” vouchers and coupons. These funds are virtual and not representative of monetary value.
Credit balance refunds are refundable in circumstances whereby a client wishes to close their account with BigTicket.world in such cases please email hello [@] BigTicket.world with an account refund and cancellation request. Funds are transferred back to assigned bank accounts from date of our bi-monthly supplier payment cycles and refunds are NOT issued immediately. Please NOTE: ID verification as well as other precautionary measures will need to be requested and furnished in order to validate the account holders payment details.
Cancellation on the part of BigTicket.world, 3rd Party supplier or the account holder will result in the full purchase price being refunded to the account holders credit balance on BigTicket.world Cancellation is no indicative of due monetary refund and is usually automatic.
By default BigTicket.world reserves the right to hold credit funds in good faith for service delivery on behalf of account holders. In the event that there is a dispute in relation to a service provided from this platform BigTicket.world limitation of liability extends only to the value of the services willingly and electively purchased via the BigTicket.world platform.
In good faith we provide a range of marketing and promotional services. Account holders that abuse our services or attempt to exploit BigTicket.world systems or use BigTicket.world systems to exploit services are subject to having immediate account closure without refund in reserve of all due rights.
These rights include the
Circumvention of BigTicket.world payment platforms to solicit suppliers in our network (strictly prohibited).
Bring repetitional harm to the BigTicket.world brand or service offering.
Any direct violation of the terms agreement on registering with BigTicket.world
BigTicket.world does not sell, rent or give any identifiable personal information regarding its members to any third party unless the member has subscribed to such services on his/her own. Any information that you give to us is held with the utmost care and security.
BigTicket.world will work with our partners, such as advertising agencies, content providers, to bring you relevant information that pertains to your interest categories, and thus some of your information may be shared with such parties. However all companies that we work with will also be bound by our privacy statement.
You will never receive any unwanted email or postal mail as a result of information you have given to BigTicket.world. And you can opt-out or unsubscribe to any lists or announcement categories at any time by following the procedures set forth by BigTicket.world.
When you register as a member at BigTicket.world, you must submit your name, email address and your website information so that we can properly set up your account and send you the relevant information that you have requested or subscribed to.
BigTicket.world will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are name, postal address and email address. BigTicket.world may share non-personal aggregate, or summary, information regarding its customers with partners or other third parties, but BigTicket.world does not sell or share any information at the individual customer level unless the individual customer has subscribed to receiving such information.
By registering as a member at BigTicket.world, you agree to accept this privacy policy and are aware that our policy may change at any time. This policy will always be available to users on this page for members to read.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.
Please read these Payment Terms carefully before making or receiving payments through the Site. By making or receiving payments through the Site, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Payment Terms. These Terms are supplemental to BigTicket’s general terms of service (the “Terms of Service”)
Key Terms
Capitalized terms used but not defined herein shall have the respective meanings given to them in the Terms of Service. BigTicket Balance is the aggregated amount of your Revenue as a Seller and/or returned payments from canceled orders as a Buyer and/or your BigTicket Business Balance (as defined in the BigTicket Business Terms). Payment Services Provider(s) are service providers that provide payment services to Buyers and Sellers in connection with the BigTicket platform, including with respect to collection of funds from Buyers in connection with purchases, remittance and withdrawal of funds to Sellers, currency exchange services in connection with payments and withdrawals in local currencies, and the holding of funds in connection with BigTicket Balances. Revenue is the money that Sellers earn from completed orders and can either withdraw or use to purchase on BigTicket, subject to these Terms.
Receiving Payments
General
Each Job Ticket you sell and successfully complete, accredits your account with a net revenue of 80% of the purchase amount.
Each Logo Design you sell through the Logo Maker accredits your account with a net revenue of 80% of the Basic Logo Package price and 20% of the margin on top of the Basic Logo Package price.
BigTicket accredits Sellers once an order is completed. See the "Orders” section in the Terms of Service for a definition of a completed order.
If an order is canceled (for any reason), the funds paid will be returned to the Buyer’s BigTicket Balance.
Sellers are responsible for paying any direct or indirect taxes, including any GST, VAT or otherwise, which may apply to them depending on residency, location or the billing information they provide in their account settings. Sellers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The price shown on the Job Ticket page or on the Logo Maker order page is inclusive of all such taxes and charges that may apply to the Sellers.
Appointment as Limited Payment Collection Agent: Seller hereby appoints BigTicket as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Seller agrees that payment from Buyer to BigTicket shall be considered the same as a made directly to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by BigTicket (or its Payment Services Provider, as applicable), and BigTicket (via its Payment Services Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Payment Terms. In the event that BigTicket (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against BigTicket and not the Buyer directly. Seller agrees that BigTicket may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Buyers that BigTicket may deem necessary or prudent.
BigTicket partners with Payment Services Providers for purposes of collecting payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with BigTicket Balances. All payments services in connection with the withdrawal of funds on the BigTicket platform are performed by BigTicket’s Payment Services Providers.
Withdrawing Revenues
To withdraw your revenue, you must have an account with at least one of BigTicket's Payment Service Providers for the withdrawal methods listed below. All funds eligible for Withdrawal will be held on your behalf at an account with BigTicket’s Payment Services Provider. All payment services, including withdrawal services, will be provided by BigTicket’s Payment Services Provider.
Your BigTicket profile can be associated with only one account from each BigTicket withdrawal method. A Payment Service Provider withdrawal account can be associated with only one BigTicket profile.
Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete. Top Rated Sellers are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete. For BigTicket Studio Members, the safety clearance period depends on the Studio Lead’s Level Status or classification (Level 1, Top Rated, Pro, etc.).
Sellers may withdraw their revenues using one of BigTicket’s withdrawal options (see Withdrawal Section below regarding payment terms). To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process.
For security concerns, BigTicket may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by other users, or associating multiple BigTicket accounts to a single withdrawal provider.
Withdrawals can only be made in the amount available to you.
Withdrawal fees vary depending on the withdrawal method.
Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun.
In certain cases, Sellers may withdraw Revenues in several different currencies. All currency exchange services in connection with such withdrawals are performed by BigTicket’s Payment Services Providers. Your BigTicket Balance is always derived from its US$ value and, therefore, the local currency amount of your BigTicket Balance may change daily in accordance with exchange rate fluctuations and also includes conversion fees. Sellers always have the option to withdraw Revenues in US$.
Sellers will be able to withdraw their revenues from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to BigTicket's approval.
Withdrawal Methods
Withdraw to your PayPal Account - $0 Fee*. For a list of PayPal services by country click here.
BigTicket Revenue Card™ - $1 Fee* within 2 days, or $3 Fee* within 2 hours. For more information, see Pricing and Fees. Available worldwide.
Local Bank Transfer (LBT) - $3 per transfer*. For more information, see Pricing and Fees. Available worldwide.
Direct Deposit (ACH) - $1 per transfer*. For more information, see Pricing and Fees. Available only in the US.
* Additional fees may apply based on your location and currency.
Purchasing
General
Buyers pay BigTicket to create an order from a Seller’s Job Ticket page or Custom Offer, using the Order Now button or through the Logo Maker. BigTicket partners with Payment Services Providers for purposes of collecting all payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with BigTicket Balances. All payments services in connection with the collection of funds on the BigTicket platform are performed by BigTicket’s Payment Services Providers.
BigTicket serves as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by BigTicket (or its Payment Services Provider, as applicable), and BigTicket (via its Payment Service Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Payment Terms. In the event that BigTicket (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against BigTicket and not the Buyer directly.
In most locations, purchases on BigTicket can be made by using one of the following payment methods: Credit Card, PayPal, BigTicket Credits or existing BigTicket Balance. Additional payment methods may apply in certain locations.
Service fees are added at the time of purchase where you can review and accept the total amount requested to pay. These fees cover administrative fees. As of May 2018, the current fees assessed to the total purchase amount are $2 on purchases up to $40 and 5% on purchases above $40.
Your existing BigTicket Balance will be automatically applied to your next purchase.
You may not offer Sellers to pay, or make payment using any method other than through the BigTicket.world site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.
To protect against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities, payment information in connection with withdrawals is collected by either BigTicket or BigTicket’s Payment Services Providers. Payment Services Providers may also collect such other information as necessary for the purpose of processing withdrawal payments. BigTicket is not exposed to the payment information provided to Payment Services Providers, and this information is subject to the privacy policy applicable to the Payment Service Provider. Please see our Privacy Policy for more information here.
By using any payment method and/or providing payment details for making purchases on BigTicket, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on BigTicket; and (d) such actions do not violate any applicable law.
Purchasing through BigTicket Logo Maker
All Logo Designs have a fixed US$ price and can be purchased either in the “Basic Logo Package” or in additional packages as indicated in the Logo Design order page.
Before completing an order, you will be able to preview a watermarked version of the Logo Design embedded with your brand name, and to further modify the Logo Design using the editing tools. Once payment has been made, orders of Logo Designs may not be canceled.
In addition to the Logo Design package you choose, you can purchase redesign services from the Seller who created the Logo Design. The price of such redesign services is determined by the Seller and a service fee will be charged solely for the additional redesign services. For cancellations of logo redesign services, please refer to the “Disputes and Cancellations” section below.
Local Currencies
You can pay on BigTicket in several different currencies. Unless stated otherwise, you will be charged in the currency displayed on the payment page. All currency exchange services in connection with payments in local currencies are performed by BigTicket’s Payment Services Providers. In certain cases, however, when certain currencies are not supported by certain payment methods, you will be charged in US$ even if the price is displayed in another currency. In any event, the actual charged amount (in the actual payment currency) will be clearly disclosed to you before you complete the payment.
Note that all prices on BigTicket are derived always from their original US$ price and, therefore, non-US$ currency prices may change daily in accordance with exchange rate fluctuations and may also include conversion fees. Buyers always have the option to pay in US$ by changing their selected displayed currency.
If you paid for an Order in a currency other than US$ and your Order was later canceled for any reason, the amount returned to your BigTicket Balance would be based on the exchange rate as of the date of cancellation. Therefore, the returned amount may vary from the paid amount in local currency terms, while always maintaining the same US$ value.
Your BigTicket Balance is always valued in US$, even if it is displayed in a non-US$ currency. Therefore, should you choose to view your BigTicket Balance in any currency other than US$, it may change daily in accordance with exchange rate fluctuations, while always maintaining the same US$ value. Users always have the option to view their BigTicket Balance in US$ by changing their selected displayed currency.
Taxes
Buyers may be charged with indirect taxes (such as Sales Tax, VAT or GST) depending on the billing information provided by the Buyer and the applicable laws of their billing location, and, if no billing information was provided, depending on their location and the applicable laws of such location. All indirect taxes are in addition to the price shown on the site, and, in any event, any such taxes will always be displayed to the Buyer before payment.
Buyers agree that they are responsible to comply with all tax requirements applicable to them, including but not limited to any obligation to deduct or withhold taxes. It is hereby clarified that all prices and fees that appear on the Site are the net amounts that will be paid following any direct or indirect taxes, levy, withholding tax, and/or deductions.
BigTicket Credits
In certain instances, BigTicket may offer you credits (“BigTicket Credits” or “Credits”), either for promotional purposes or otherwise, to be used for purchasing Job Tickets and/or other services offered on the Site. Your available Credit balance will appear in your account. Your valid BigTicket Credits will be automatically applied to your next purchase and can be viewed in your order summary after you place the order. Unless stated otherwise, BigTicket Credits expire following three months from their receipt. BigTicket Credits serve only as an incentive to use BigTicket, and, therefore, are not redeemable for cash, have no cash value and are nonrefundable. Once used, BigTicket Credits may not be returned to your account even if your Order gets canceled. BigTicket Credits may be subject to additional conditions and restrictions as will be disclosed to You upon receipt of the Credits. Credits may be voided in the event of fraud, misuse, or violation of these Terms. BigTicket reserves the right to modify or cancel the BigTicket Credits program at any time. If you or BigTicket deactivate or suspend your BigTicket account, any unused BigTicket Credits in your account will be forfeited.
Disputes and Cancellations
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact BigTicket's Customer Support department for assistance here.
Basics
Order cancellations can be performed on BigTicket, when eligible, by Customer Support or through the Resolution Center per order.
Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Payment Terms. Doing so may get your account temporarily or permanently disabled. Note: Once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
In the event that you encounter an issue related to the service provided in an order, you are encouraged to use the Site's dispute resolution tools to attempt to resolve the matter.
BigTicket, through its Payment Services Provider, reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.
All transfer and assignment of intellectual property to the Buyer shall be subject to full payment and the delivery may not be used if payment is canceled for any reason.
If an order is canceled (for any reason), the funds paid will be returned to the Buyer’s BigTicket Balance.
Revisions to deliveries can be performed by Sellers based on the Seller’s Job Ticket and customer care. Sellers may determine the amount of revisions they wish to offer, including no revisions.
Requests for revisions can be performed through the Order Page while the order is marked as Delivered.
Requesting to gain more services from Sellers beyond the agreed requirements by using the Request Revisions button is not allowed.
Order Cancellations
BigTicket encourages Buyers and Sellers to resolve service disputes mutually using the Resolution Center.
This Policy sets out the dispute process followed when a Buyer and Seller who have used any of our Payment systems elect to use to the Dispute Resolution process to resolve a dispute between them.
Both parties of the Dispute case can elect to have their dispute arbitrated by BigTicket’s internal Dispute Team. The role of the Dispute Team extends to making all actions necessary to resolve the case in an impartial and evidential manner. You acknowledge that the verdict of the Dispute Team is final, binding, and irreversible.
Big Ticket Buyers
Once a dispute is opened, a Buyer is given 14 days to respond to it. Otherwise, they will automatically lose the dispute and the pending will be transferred to the Seller's account.
BigTicket Sellers
Once a dispute is opened, a Seller is given 4 days to respond to it. Otherwise, they will automatically lose the dispute and the pending will be returned to the Buyer's account.
Dispute Resolution Process
Stage 1 - Identify the issue
The complainant should select the Project and the payment or payments to be disputed. A User could contest all the Milestones related to a single project in one dispute.
After which, a description of the issue and an explanation of why the dispute is being opened should be given. From this stage until Stage 3, users are encouraged to attach any files that could support their claims.
Finally, the complainant is requested to enter the amount he or she is prepared to pay for the Project (if a Buyer) or wish to get paid for the Project (if a Seller). The amount could be between 0 and the total amount of the Payment(s) in question.
Stage 2 - Negotiation
At this stage, either party can negotiate for partial compensation, or (after a period of time) choose to have Freelancer's Dispute Team arbitrate the dispute. Both parties will have the opportunity to tell their side of the story and also negotiate terms to resolve the issue between themselves.
Only the party who originally filed for the dispute can cancel the dispute. If the issue cannot be resolved through negotiation, either party can choose to pay the Arbitration Fee to have the dispute arbitrated by the Dispute Team. The Arbitration Fee will be refunded if the dispute is either settled through mutual agreement or cancelled before reaching arbitration.
Stage 3 - Final Offers and Evidence
After one of the involved parties has paid the Arbitration Fee, the other party has 4 days to also pay the fee. Either party still has the option in this period to negotiate with the other party.
If the responding party does not pay the arbitration fee within the 4 days, the result will be in favour of the party who escalated the dispute into arbitration first.
If a solution is found before the responding party pays the fee, the party who paid the Arbitration Fee will be refunded this fee.
Stage 3 is the last stage where both Users can submit their final evidence to support their case. After Stage 3, the involved parties are no longer allowed to submit evidence. The dispute will be resolved based upon the evidence provided through the Dispute System, or that is otherwise available to the Dispute Team, such as the project description and correspondence between the parties.
Once the dispute has proceeded to Stage 4, further evidence will no longer be accepted.
Stage 4- Arbitration
At Stage 4, the Dispute Team will review all evidence and other information provided to reach a decision. Dispute verdicts are final, binding, and irreversible. The party who wins the dispute will be refunded their Arbitration Fee.
In the event that one of the parties of the Dispute has paid the Arbitration Fee, the other party will be given 4 days to pay the Arbitration Fee to move into Arbitration, and failure to do such will close the dispute by default, in favour of the party who initiated stage 4, with the arbitration fee initially paid refunded.
Requirements for Your Dispute
Should you elect to have the Dispute Team arbitrate your dispute, you agree to allow the Dispute Team to read all correspondence made on the Site and download or access, and test (if necessary), all uploaded files, programs, and websites related to the dispute for the sole purpose of having your dispute resolved.
You are encouraged to submit all the documents that would support your claims on your dispute.
Submit e-mail correspondences as screenshots or as *.eml files. If submitting screenshots, ensure that the "To", "From", and the "Date" bar is visible. E-mail correspondences sent in *.txt or *.doc or any word processing software will not be honoured. For proof of external correspondence, users should provide screenshots of their entire unedited conversation.
Online conversations should be submitted as screenshots of the conversation from the software used (Skype etc).
Provide the products, contracts, and other files relating to the project and the dispute.
BigTicket. World will retain the confidentiality of the project and the privacy of the involved users and will not release the collected information to any party unless required by law.
Fee
The fee for a dispute is $10.00 USD or 7%, whichever is greater, payable by each party. The fee will then be refunded to the winner of the dispute.
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